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As a three part series we will be discussing three types of service: Complacency Service, Concierge Service, and Customer Service. How can you create raving fans for your product or service? Our expectation of concierge service congers up being spoiled by amazing service. In Jeffrey Gitomer’s book Customer Satisfaction is Worthless, Customer Loyalty is Priceless… Continue Reading

If we are a people of mass potential, what percentage of that potential are we using? The answer is all too often an unfortunate very low amount. How do we stay focused and in balance without becoming overwhelmed? One of my answers came during a summit meeting with Brian Buffini. He suggested that we consider… Continue Reading

What if you had a delete and refresh button for doing business in a new or better way? Tips For your business: • Whether you are in construction, a Fortune 500 Company, a non-profit, or an organization — It basically starts with your people. • Maybe a realignment of your Organization Chart is in order!?… Continue Reading

What if you had a delete and refresh button for doing business in a new or better way? The store manager of Belk’s Department Store asked a similar question of his staff. His task was to take over a store that had been opened for the previous 22 years and was perhaps getting a bit… Continue Reading