• Remember to say “please and thank you”. Check out this featured article on 40 Different Ways to Say Thank You at Work.
• Unexpected acts of kindness illustrate the authenticity of your brand.
• Make sure your organization has systems to examine the different conflict management styles of employees and managers.
• Provide training on ways to recognize triggers and ways to control impulses and responses.
Talk to the Hand – by Lynne Truss
You’ve Got to Be Believed to Be Heard – by Bert Decker
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