Do you fail if you quit? — Developing an effective hiring process

Books have been written about the Zappos online shoe store and their highly successful concepts and unorthodox ideas.  Their customer service repos are key to that success.  A key part of Zappos’ hiring process is finding out if new hires are fully committed to their culture…so during the onboarding period, after candidates have been screened, offered a… Continue Reading

Are You Ready to ROWE?

The workplace has long been familiar with the notion of flextime and telecommuting. Now, there’s ROWE: Results Only Work Environment. ROWE was created by two former Best Buy employees who wanted to reshape their company’s culture. Now Gap Outlet has adopted the practice for its more than 137 employees.