Who says they are your raving fans?

As a three part series we will be discussing three types of service: Complacency Service, Concierge Service, and Customer Service. How can you create raving fans for your product or service? Our expectation of concierge service congers up being spoiled by amazing service. In Jeffrey Gitomer’s book Customer Satisfaction is Worthless, Customer Loyalty is Priceless… Continue Reading

How to knock your clients’ socks off

Are your customers happy? Your customers are your biggest asset. Developing retention strategies that identity your loyal customers and supports their needs should be at the top of your organization’s priority list. As a three part series we will be discussing three types of service: Complacency Service, Concierge Service, and Customer Service. Complacency is defined… Continue Reading

Handling Holiday Returns

It’s inevitable – either someone gave you something that you don’t care for, or you got someone something they didn’t care for. If your company is in the business of selling anything, products or services, returns will come into play. Here’s a few short tips: