Stay in The Game – Hire a Business Coach

Football season is well underway. But sports teams aren’t the only ones hiring coaches. Many executives are proactively participating in their own recession recovery by hiring a business coach to sharpen their vision.

Does your vision need LASIK?

LASIK eye surgery procedures work to clarify and sharpen a person’s existing vision. In tough times, it takes a focused leader with sharpened vision to navigate through the jungle of adversity.

Staying the Course in Rough Waters

Waves of negative quarterly reports. Lightning-fast layoffs and cutbacks. Winds of bad news. We’ve been in economic downturn cycles before. But slowly, finally, things are slowly starting to look up. Here are my thoughts on how to prepare for smoother sailing as well as stay the course in rough waters: Think like a newbie. If… Continue Reading

Do A New You – Reinventing Yourself

Eight-track tapes to cassettes to CDs to MP3s to streaming online. In roughly 40 years, music has stayed the same but the delivery medium has changed. Madonna, the musical mother of reinvention, has experimented with her musical style so many times that she’s now on her third “greatest hits” CD!

Will You Work Till You Drop?

“I’ll work till I drop” used to be a cliché. But with depleted retirement savings and as 401(k) dropping and more than 14 million people in the job market, it looks like more American workers are delaying retirement indefinitely

Seven Steps to Great Customer Service

Customer Service

The perfect salmon filet at a local café. A product packaged in the perfect shade of blue. People have positive buying experiences every day. Customer service, in a nutshell, is influence translated into delivery and execution. I know everyone’s company is fantastic and everyone customer loves them.

Are You Ready to ROWE?

The workplace has long been familiar with the notion of flextime and telecommuting. Now, there’s ROWE: Results Only Work Environment. ROWE was created by two former Best Buy employees who wanted to reshape their company’s culture. Now Gap Outlet has adopted the practice for its more than 137 employees.

Get Back In the Game!

OK, we get it: It’s bad and we know it. More than 7.2 million jobs have been lost since the beginning of this recession. The average growth rate in annual earnings has dipped to 2.5%. With a steady news diet of layoffs, price increases, and other issues, it’s easy to turn into a corporate Cowardly Lion.