“Sticks and stones may break my bones, but words can never hurt me” is easy to say, but hard to accept.
We have a fabulous member on our Consult P3 team whose business is based on helping companies and organizations learn the power of a sincere apology – one that takes ownership of the wrongdoing while suggesting measures of rectifying the wrong that has been done.
Saying you’re sorry when you have no idea at all what you’ve done is a poor attempt at best. Name the harm done; admit your part of that; and sincerely show remorse.
Our lives are very busy and our time is short. However taking the time to show common courtesy to family, friends, co-workers and customers is our way of saying…You matter!
Let’s hear it for “please and thank you” – use them often and make this a kinder world in which to live.
Contact us at firstname.lastname@example.org for strategies on how to cultivate civility in your organization.
“Remember there’s no such thing as a small act of kindness. Every act creates a ripple with no logical end.”