“Sticks and stones may break my bones, but words can never hurt me” is easy to say, but hard to accept. We have a fabulous member on our Consult P3 team whose business is based on helping companies and organizations learn the power of a sincere apology – one that takes ownership of the wrongdoing… Continue Reading
It’s not what you say, but the way that they hear it! Who are you? You are 3 people. 1. Who you are 2. Who you think you are 3. Who others perceive you to be Who do you say you are when people ask you what you do? What is your elevator speech? Our… Continue Reading
Books have been written about the Zappos online shoe store and their highly successful concepts and unorthodox ideas. Their customer service repos are key to that success. A key part of Zappos’ hiring process is finding out if new hires are fully committed to their culture…so during the onboarding period, after candidates have been screened, offered a… Continue Reading
That Used to Be Us: How America Fell Behind in the World It Invented and How We Can Come Back by Thomas Friedman and Michael Mandelbaum After returning (January 2012) from Vietnam and Cambodia I was consumed with the question of whether or not other Countries were pulling ahead of America – or if America… Continue Reading
It’s really about Washington, not Wall Street…a showdown over the size and reach of the government that will shape policy for at least the rest of the decade.
Henry Ford produced every Model – T in black because black paint, at the time, dried the fastest.
It’s reported that U.S. businesses hold 15 million meetings per day and 4 billion meetings per year. Business managers spend as much as 80% of their time in meetings and sadly meetings are responsible for $37 billion in productivity losses every year.
Kiplinger reports that: not only are women outpacing men in earning college degrees, they’re also starting more small businesses. The number of firms owned by women is growing 50% faster than the total number of small businesses.
Note to business owners: keep your employees healthy! Look for at least one third of firms to try wellness incentives – cash or credits for healthier behavior. Healthy workers are more productive by far. Warning, wellness programs must allow a path to incentives for workers who can’t meet goals for medical reasons.
Bosses beware: don’t discipline workers who bad-mouth you on Facebook. The National Labor Relations Board says the comments are protected activity, just like similar complaints shared by workers around the water cooler in the office.